Shipping and Delivery

Welcome to OZEL Silver Jewelry Online Store

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Shipping and Delivery

Processing Time

All our jewelry is handmade with care. Please allow 2-5 business days for your order to be processed and prepared for shipping.

Shipping & Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. This will allow you to follow your package's journey to your door.

Delivery and Condition of Your Order

Upon delivery, please inspect the condition of your item immediately. It is your responsibility to:

  • Verify the quality and condition of the item to ensure it meets your expectations.

  • Keep your proof of purchase (such as the order confirmation email or invoice) in case of any issues.

We do not include a return slip with your order. If you need to make a return, you must follow the instructions on our Return Policy page and have your return approved before shipping the item back. Items returned without prior approval will not be refunded.